Platinum Offer
Soft, warm essentials for both play and sleep
Processing and Dispatch
Orders placed with us are prepared quickly and reliably. Our average processing time is between 1–4 days, giving us the opportunity to confirm stock, carry out quality checks, and securely package your order before it is released for shipping.
Delivery Timeframe
Once your parcel has been dispatched, the delivery period typically ranges from 3 to 14 days. The exact timing depends on your location and the courier service in your area. Our logistics are designed to provide a smooth, dependable delivery experience.
Stock & Fulfilment Support
Every item offered on our site is ready and available in our warehouse, meaning there are no unnecessary delays before dispatch. To strengthen our supply chain, we work in partnership with Cainiao, a trusted third-party logistics provider in China, which helps us maintain consistent inventory and efficient fulfilment.
Corporate Information
Trade name: Ostenz LLC
Email: info@loua-lane.com
Physical address: 75 E 3rd St, Sheridan WY 82801, United States
EIN: 39-3425210
Eligibility and Timeframe
If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
How to Begin a Return
To initiate the process, please email us at info@loua-lane.com with your order number, your name, the item(s) you would like to return, and a short explanation of the reason for your return. Our team will respond promptly with a prepaid return shipping label so you can send the item back at no cost. Please ensure the label is securely attached before drop-off.
Return Addresses
UPS Access Point
54 George Street
Sydney, NSW 2000
Australia
USPS Post Office
110 Wall Street
New York, NY 10005
United States
Refunds and Processing
Once your return is received and inspected, we will either issue a refund or arrange an exchange, depending on your preference. You’ll be updated via email throughout the process to ensure full transparency.
Corporate Information
Trade name: Ostenz LLC
Email: info@loua-lane.com
Physical address: 75 E 3rd St, Sheridan WY 82801, United States
EIN: 39-3425210
Looks Great
Never not innovating
We’ve been researching, developing and innovating our sleep bags since 2014. We’ve set the standard for the softest fabric, the most user-friendly zipper design, the most durable stitching, and the safest, most comfortable design on the market—and we’re not stopping there.
We’ve expanded our sleep bags to include four sizes in three different weights, three sizes of sleep bag walkers, and a newborn sleep bag—the first of its kind in the market. Because we believe as long as the needs for safe and comfortable sleep keep changing, our products should, too.