Eligibility and Timeframe
If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
How to Begin a Return
To initiate the process, please email us at info@loua-lane.com with your order number, your name, the item(s) you would like to return, and a short explanation of the reason for your return. Our team will respond promptly with a prepaid return shipping label so you can send the item back at no cost. Please ensure the label is securely attached before drop-off.
Return Addresses
UPS Access Point
54 George Street
Sydney, NSW 2000
Australia
USPS Post Office
110 Wall Street
New York, NY 10005
United States
Refunds and Processing
Once your return is received and inspected, we will either issue a refund or arrange an exchange, depending on your preference. You’ll be updated via email throughout the process to ensure full transparency.
Corporate Information
Trade name: Ostenz LLC
Email: info@loua-lane.com
Physical address: 75 E 3rd St, Sheridan WY 82801, United States
EIN: 39-3425210